My IT team is debating whether to stick with our on-premise software or switch to a SaaS solution for our customer support operations. Security is our top concern, especially since we handle sensitive client data. I have read mixed opinions about on-premise software vs SaaS in terms of vulnerabilities. What are the real differences in security? Has anyone here made the switch and noticed a difference in their SaaS customer support setup? I need some clarity before we decide!
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